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Complaints Policy

We are sorry that you are unhappy with our products or services. Letting us know means we can record your complaint and work with you to understand what’s happened and how we can put things right.

Ways to complain:

  1. By telephone: please call us on 01691 655556.
  2. By e-mail: please email us on [email protected] quoting the phrase “COMPLAINT” as your subject heading.
  3. Write to us at: The Director, Philip Paul Cars Ltd, Maesbury Road, Mile Oak Industrial Estate, Oswestry, Shrops, SY10 8GA.
  4. Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: [email protected]

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at